Consultation and a sensitivity patch test are required for all new clients. This must be done any time before or at least 24 hours ahead of the booked appointment date. Please understand there are traces of nickel in some needles and pigments and that this may affect you if you have an allergy to nickel. The sensitivity patch test will not always confirm or determine conclusively if you have an allergy to nickel or whether you will have a reaction to the products used within the treatment which you have requested.
A Booking Fee will be required to reserve any single appointment at the time of the booking. The Booking Fee will go towards the total price of your treatment.
The Booking Fee is non-refundable if the appointment is cancelled or rescheduled in less than 48 hours prior to the appointment time. In such situations the original Booking Fee will NOT go towards the newly scheduled treatment.
The Booking Fee is non-refundable for no-shows. If you are more than 15 minutes late to your appointment, it will be at the practitioner’s discretion to decide if you can go ahead with your treatment that day. If you are more than 30 minutes late to your appointment, you will lose your Booking Fee and will need to rebook your appointment for another date, as well as paying a new Booking Fee towards the new appointment reservation.
Please note, you must arrive on time for a paid or complimentary arrangement as a late arrival to an appointment will have a knock-on effect on the rest of the appointment times thereafter. Please be respectful and stay professional.
Pictures and videos will be taken during your procedure for reference purposes. They may be used by Brag Beauty Salon and by them only for marketing purposes on social media sites and on their webpage. We do not allow filming at any one point during the appointment for client’s blogging purpose without prior negotiation.
A free touch-up treatment is complimentary to the price of new treatments and should be done within 6-8 weeks of initial treatment but no earlier than 4 weeks. It is the clients’ responsibility to book this treatment with enough notice as to enable your therapist adequate timeframe to schedule said treatment. Failure to do so will result in a charge incurred for the touch-up session.
Please note that rescheduling of the complimentary touch-up (within 8 weeks) will not be guaranteed. To conclude, our complimentary treatment is a gesture of good will. Brag Beauty therefore reserve the right to revoke a complimentary treatment as seen fit dependant on interference with said treatment by another service provider not authorised by Brag Beauty and or technicians’ discretion in set circumstances.
In instances of rescheduling from/ offered by Brag Beauty e.g., alteration(s) of the booking diaries or a vacancy owing to cancellation, changes will be communicated to the suitable clients prior to their originally booked slot. Date and time for the appointment require approval/consent of the client to be changed. Once moved, normal terms and conditions still apply.
Each new treatment is one session followed by a complimentary treatment, the first being the initial procedure and the other complimentary session. The complimentary treatment is to fill in any gaps that did not take from the first session. The second session is not to change the shape or colour of initial treatment but if you wish to do so will be charged accordingly. On the rare occasion a client may need a third session due to having a skin type that is more resistant to the implantation of pigment or from incorrect aftercare taken and will be charged accordingly – for pricing details please refer to our price list.
Please note the payment of our service covers the cost for initial treatment only and therefore does not automatically entitle the customer to a complimentary treatment. Follow-up treatments are distributed on a case-by-case basis and down to the discretion of the technician who concluded the initial first treatment.
Failure to attend the booked appointment will result in penalty for future booking. This applies to clients who arrive too late for the appointment; those who did not show up for the appointment and those who did not give sufficient notice for rescheduling or cancellation.
Permanent make up is not suitable for everyone. We cannot guarantee successful result on 100% of our clients especially those with problem skin and we do not offer refunds as we have carried out the treatment at a cost to ourselves. Furthermore, complete symmetry is impossible to achieve and designing brows is generally determined by classic measurements and using the eyebrow Golden Ratio that we customised on each client.
BOOKING FEES ONCE PAID ARE NON-REFUNDABLE.
If you deliberately violate any of our terms and conditions, including our aftercare suggestions, we will be excluded from liability and we have the right to cancel any paid or complimentary treatment in the future.
We reserve the rights to refuse our services if we feel there’s a risk that violates health and safety codes.
Cancellation Policy and No-Show Fee
We at Brag Beauty continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations. Accordingly, the following applies:
1. We reserve the right to charge a cancellation fee for any booking that is cancelled and No-Show without prior notice.
2. For all bookings, you must notify us of a cancellation or change of appointment at least 48 hours prior to your booking.
3. Brag Beauty reserves the right to charge a cancellation and a no-show fee of £20 for any bookings changed or cancelled within this 48 hours’ notice period. This penalty is separate to your booking fee.
4. The cancellation fee reflects the cost incurred by Brag Beauty lost revenue because of turning away other potential bookings.
5. We will notify you if any cancellation fee is applied.
6. Any bookings which fail to turn up without any prior notice or arriving too late for the session, will also incur a £20.
We reserve the right to refuse our services at any one point.
Prices are subject to change at any time.